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Contact Us

At Spectra Bingo, we are committed to providing you with the best possible experience. If you have any questions or need assistance with your account, please don't hesitate to reach out.

Our Support Channels

We offer a range of support channels to help you get in touch with us quickly and easily.

You can contact our customer support team via:

  • Live Chat: Our live chat service is available Monday - Friday from 8am - 6pm GMT. You'll find the chat icon at the bottom right-hand side of your screen, where a member of our team will be happy to assist you with any queries.
  • Email Support: If you prefer to contact us via email. We aim to respond to all emails within 24 hours.

Our Help Centre

Before reaching out to our customer support team, why not take a look at our helpful FAQ section? You can find answers to frequently asked questions about your account, bonuses, and more. Simply click on the "Help" tab at the top of any page to access our help centre.

Responsible Gambling Assistance

We understand that responsible gambling is essential for maintaining a healthy balance between entertainment and enjoyment. If you feel like you need some additional support or guidance, please do not hesitate to contact us via email or live chat.

Technical Support

For technical issues related to the website or mobile app, our team is here to help. Please get in touch with us using one of the contact methods above, and we'll do our best to resolve your issue as quickly as possible.

Complaint or Dispute Guidance

If you have a complaint about your account or any aspect of your experience with Spectra Bingo, please reach out to our support team via email or live chat. We take all complaints seriously and will do everything in our power to resolve the issue fairly and promptly.

Communication Response Expectations

We appreciate your patience when contacting us, as we respond to every query as soon as possible during business hours (Monday - Friday from 8am - 6pm GMT).

Please note that due to high volumes of queries, response times may vary. However, rest assured that a member of our team will be happy to help you with your issue.

Account-Security Assistance

To ensure the security and protection of your account, we recommend following these steps:

  • Ensure your password is strong and unique.
  • Keep an eye on your email for any suspicious activity.
  • Regularly log in to verify that no one else has access to your account.

If you have reason to believe someone else may be accessing or manipulating your account, please contact our customer support team immediately via email or live chat.

Mobile and Desktop Support Accessibility

You can access our help centre, email, and live chat on both desktop and mobile devices. Our website is fully compatible with a wide range of browsers and operating systems to ensure seamless accessibility across all platforms.